Frequently asked questions.

In minutes. Tap Open Account, share your BVN, NIN and a valid ID, then take a selfie. Your account number is generated instantly.

No. All Iwa savings and current accounts have zero monthly maintenance fees.

Yes. The Iwa Junior account is for children aged 0–17, opened by a parent or guardian.

Quick Cash, SME, Asset Finance, Salary Advance, Education and Agri loans. See the loan products section on the home page.

Rates start from 2.8% flat monthly and depend on the product, tenor and your repayment history.

Quick Cash and Salary Advance for existing customers disburse in under 5 minutes. SME loans typically take 24–72 hours.

Yes. Download it from Google Play or the App Store. Transfers within Iwa are free; interbank transfers follow the NIBSS-regulated rate.

Dial *977# from any registered phone to send money, buy airtime, check balance and repay loans — no internet required.

Call 0700-IWA-BANK or dial *977*911# to freeze your account immediately.

Yes. Licensed by the Central Bank of Nigeria (CBN) and deposits insured by the Nigeria Deposit Insurance Corporation (NDIC).

Bank-grade encryption, biometric login, transaction PINs, device binding and 24/7 fraud monitoring.

Never. No staff member will ever ask for your PIN, password or OTP. Report anyone who does immediately.